Successful together thanks to clear principles and expertise

Our actions are characterized by a sense of responsibility, integrity, and trust. We cultivate cooperative relationships with customers, business partners, and each other – openly, respectfully, and on an equal footing. Transparent communication, fairness, and respect for people and the environment are just as important to us as compliance with all applicable rules and regulations. The RUAG Code of Conduct is our binding framework. It sets out the values and principles that guide us – within the company and in our dealings with all stakeholders. It is the basis for our credibility, our good reputation, and our sustainable success.

RUAG competency model

In a dynamic, constantly changing world, competencies are important for maintaining orientation and taking action in new situations. The RUAG competency model supports us in meeting these challenges.

The RUAG competency model defines the competencies that are important for RUAG and thus serves as a guide for strengthening and expanding our personal competencies. It is based on our mission statement (leadership, simplicity in structures and processes, customer focus) and our values (Swiss, transparent, resilient, agile, ambitious). The RUAG competency model consists of a total of two categories, each with five competencies.

General competencies

The general competencies are of central importance for all RUAG employees. They are closely linked to our values and include the following competencies:

Performance orientation

Performance orientation refers to the value "Ambitious" and includes:

• Personal responsibility
• Implementation orientation
• Solution orientation

In concrete terms, performance orientation means:

We are not satisfied with simple solutions.

We take responsibility for our actions and stand by them.

We critically reflect on old approaches, value experience, and ensure that the tried and tested is combined with the new.

We know what we are capable of and where our limits lie. 

We put people at the center of our projects.

We work together to further develop RUAG, because only by working together can we achieve our goals.

Innovative ability

Innovative ability refers to the value "agile" and encompasses:

• Open to new ideas and to others
• Thinking about solutions from different perspectives
• Ability to deal with conflict

At RUAG, we understand innovation to mean:

We reflect on mistakes and see them as an opportunity to promote our learning development.

We conduct experiments, pilot projects, and initial tests to try out new approaches and strive to find innovative and bold solutions.

We offer our help by providing professional support not only to external customers but also to our colleagues.&We use our scope for action by pushing boundaries and always operating within the limits of what is possible. We forge ahead with innovative strength, going through processes that promote innovative thinking and thus achieve future-oriented results.We treat each other as equals, value each other's expertise, and know that we can only develop the best solutions by working together.

Willingness to change

Willingness to change refers to the value "Resilient" and includes:

• Perseverance
• Self-reflection
• Ability to accept criticism

Willingness to change For us, this means: We trust in our own skills and expertise and those of others. We consciously engage with our own and our collective development.lt;/p>

We identify with our work and act courageously, assertively, and persistently.

We are open and flexible toward issues and our colleagues and customers.&We treat our colleagues with equal respect. We learn continuously by proactively seeking feedback from colleagues and customers, know our limits, and accept help where necessary.amp;nbsp;

We deal with feedback constructively, accept it, reflect on our actions, and modify them if necessary.

Customer and service orientation 

Customer and service orientation refers to the value "Transparent" and includes:

• Open communication
• Courage (moral courage)
• Error/learning orientation

We build trust because people are allowed to say what they think. 

We regularly reflect on our behavior and performance as a team so that we can continuously improve.

We deal with mistakes transparently so that we can learn from them.

We work together as equals, regardless of hierarchy and departmental boundaries.

We address issues directly, even if this is uncomfortable.

We maintain open communication. 

We try to respond to criticism constructively in order to learn from it and develop ourselves.&We are loyal to our customers and the company. We are credible by keeping customers up to date and always providing transparent and honest information about where we stand in terms of service provision – even if this is uncomfortable.We actively seek implementable solutions.

Integrity

Integrity refers to the value "Swissness" and encompasses:

• Conscientiousness
• Reliability
• Quality orientation

Integrity means to us:

We provide our unique products and services with joy and passion.

We are proud of our work and make our contributions conscientiously and respectfully in cooperation with others.

We design our processes in such a way that they serve to achieve a high standard of quality.

We impress with quality and a trusting, appreciative, customer-focused approach to relationships.

We never lose sight of our customers.&We are perceived as a reliable partner – both internally and externally. We take different perspectives, views, and experiences into account in our actions and value them as a source of inspiration.

Our leadership skills

Entrepreneurship

• We think holistically, from the customer to EBIT.
• We know our business model and act in a business-minded manner.
• We see ourselves as entrepreneurs at RUAG and act in a cost-sensitive manner.
• We are doers.
• We use all available internal and external networks for the benefit of RUAG and are committed to cross-departmental cooperation.

Relationship orientation

• We act as a team: with our direct reports, with our peers, and across departments.
• We are optimistic and spread positive energy.
• We show a genuine interest in people in general.
• We show our appreciation in everyday gestures.
• We ensure clear and target group-oriented stakeholder management.

Empowering personal responsibility

• We ensure clear responsibilities within the team.
• We encourage employees to tackle challenges and support them in doing so.
• We actively promote an open feedback culture among employees.
• We develop employees based on their strengths.
• We delegate responsible tasks.

Self-management

• We reflect on ourselves and our leadership behavior.
• We shape our personal and professional development in a goal-oriented and independent manner.
• We acknowledge our limitations.
• We continue to develop as individuals and leaders.
• We focus on what is essential – with regard to ourselves, our employees, and RUAG.

Humility

• We recognize and promote the abilities of others.
• We treat everyone as equals.
• We avoid personality cults: No show, no ego.
• We are open to critical feedback and see it as an opportunity for development.
• We accept the support of others.